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Rental Terms
RENTAL TERMS
The terms and conditions for hiring a vehicle with Two Bros Car Rental LLC can be found below. Two Bros Car Rental LLC advises all customers to read all terms and conditions before the signing of the contract. By signing the contract, the Hirer agrees to all stipulated terms and conditions; such terms and conditions have to be adhered to by the Hirer or can be subject to Fines and Penalties in accordance to the terms and conditions and the Rules of the UAE.
Hirer follow and execute all terms and conditions mentioned in this contract between Two Bros Car Rental LLC (owner) and Hirer.
Hirer follow and execute all terms and conditions mentioned in this contract between Two Bros Car Rental LLC (owner) and Hirer.
A. Obligations of the Hirer
Payment & Deposit
- All rental charges must be paid in advance unless otherwise agreed between the Parties. In case of renting through third-party e-commerce websites or for business purposes, all dues must be paid in full prior to the signing of this Agreement.
- The Hirer shall pay a refundable security deposit of AED 2,000 at the time of hiring. The deposit will be returned after deducting any outstanding charges, fines or damages if applicable. A non-refundable no-deposit option of AED 200 is available for long-term rentals (2 weeks or more). Under the no-deposit option, the Hirer must pay all fines and outstanding charges within 2 business days upon the Owner’s request. Failure to do so gives the Owner the right to immobilize or repossess the vehicle until full payment is made.
- The Hirer shall pay the full rental fee, all traffic fines (plus AED 20 knowledge and innovation fee per fine where applicable in Dubai), all SALIK/DARB toll charges as per the Owner’s toll reports for the rental period, parking charges, and any damage costs that fall below the insurance excess amount or arise due to the absence of a valid police report. In case of overdue rental payments, the Owner reserves the right to immobilize or repossess the vehicle until full payment is made.
- The Hirer shall pay all applicable charges, VAT and outstanding obligations upon returning the car or immediately upon the Owner’s request.
- One rental day equals 24 hours, one month equals 30 days; any extra hours will be charged as a full day. Unless otherwise stated in this Agreement, the return time shall be the same as the delivery time. Extension requests must be made at least 24 hours in advance, subject to the Owner’s approval and advance payment of rental and additional deposit if required.
- Mileage is limited to 250 km/day, 1,500 km/week and 5,000 km/month. Excess mileage is charged at AED 3 per km.
- Early cancellation by the Hirer is non-refundable unless caused by a mechanical fault not attributable to the Hirer. Security deposits are refunded within 7 business days after the return date.
- The Hirer agrees to take proper care of the car and maintain sufficient oil and water levels during use.
- The Hirer shall drive, use and maintain the car in accordance with this Agreement, RTA rules and the Laws of the United Arab Emirates. The Hirer bears all damages and liabilities arising from any breach, and the Owner shall not be liable for any violations by the Hirer.
- The Hirer is responsible for the accuracy and validity of all personal data, documents and information provided in this Agreement.
- Only the Hirer and any additional driver listed in this Agreement are permitted to drive the vehicle. All drivers must be at least 23 years of age and hold a valid UAE driving license. Any unauthorized person found driving the vehicle shall result in a penalty of up to AED 20,000. In case of an accident or total loss involving an unauthorized driver, the Hirer shall pay the full cost of the car and may face legal action. All terms of this Agreement apply equally to any authorized driver.
- The Hirer must follow the Owner’s instructions regarding oil changes and scheduled services. The Owner may pick up the car for servicing and return it upon completion. Any service performed without the Owner’s prior approval shall not be refunded and the Hirer shall pay for any resulting damages.
- The Hirer must return the car with the same fuel level as at the time of pick-up. Charges may apply for any difference. No refund will be given for excess fuel returned.
- The Hirer consents to the collection, storage and processing of personal data and documents (including copies of passport, ID and driving license) by Two Bros Car Rental for the purposes of this Agreement and in accordance with UAE Federal Decree-Law No. 45/2021 on Personal Data Protection.
- The car is for use within the UAE only on asphalted roads. Taking the car outside UAE borders shall result in immediate termination of this Agreement, all return expenses and a penalty of AED 50,000. Taking the car to mountains, off-roads, desert areas, prohibited areas, or participating in any racing/drifting events shall result in a penalty of AED 20,000.
- The Hirer shall not drive under the influence of alcohol or drugs, nor use the car to transport any forbidden or illegal items under UAE law. In case of violation, the Hirer bears full responsibility for all damages, repairs, lost rental days, penalties, fines and legal consequences. The Hirer shall indemnify the Owner from any risk arising from such acts.
- The Hirer shall not use the car for towing, sub-hiring or commercial purposes (including private passenger transport). The Hirer must not exceed 160 km/h. Any damage resulting from prohibited use shall be the Hirer’s full responsibility.
- The Hirer acknowledges and consents to GPS tracking of the vehicle at all times during the rental period. The Hirer shall not tamper with, move or remove the Salik tag (penalty AED 500) or GPS device (penalty AED 10,000) installed in the vehicle.
- All vehicles are non-smoking; a cleaning charge of AED 1,000 will apply if smoking is detected. The car must be returned in clean condition, otherwise cleaning charges of AED 50 to AED 150 will apply depending on the condition of the vehicle, including but not limited to pet hair, stains or odours.
- In case of any accident or car damage, the Hirer must immediately inform the Owner and the Police, obtain an official police report and submit it to the Owner. The Hirer shall not repair the car without the Owner’s prior approval. Unauthorized repairs shall result in a penalty of up to AED 20,000.
- In case of an accident where the Hirer is at fault, the Hirer shall pay all penalties and expenses imposed by UAE authorities and the insurance excess amount as specified in the vehicle’s insurance policy. In case of no police report, the Hirer shall pay the full cost of damage and lost rental days.
- If the accident is not the Hirer’s fault, no insurance excess will apply provided a valid police report is submitted. Without a police report, the Hirer shall pay the full repair cost and rental charges until the repair is completed.
- The Hirer shall pay the full cost of repairs and lost rental days for any damage or mechanical failure resulting from misuse, carelessness or negligence, as determined and evidenced by the Owner. Insurance does not cover mechanical damages.
- Insurance does not cover any use outside asphalted roads. The Hirer shall pay all damages and lost rental days. In case of total loss, the Hirer shall pay the full value of the car plus 30 days rental cost.
- In case of total loss, the Hirer shall pay the insurance excess as specified in the vehicle’s insurance policy plus 30 days rental cost. If the insurance company refuses coverage due to violation of insurance conditions, the Hirer shall pay the full value of the car.
- The Hirer must park the car in a safe location. Any damage resulting from unsafe parking shall be the Hirer’s full responsibility, including full repair cost and lost rental days, if no police report is provided or if the damage is below the insurance excess amount and the Hirer is at fault.
- The Hirer bears full responsibility for any damage to tires, rims, rim protectors and Wrap/PPF. Tires are replaced in pairs, rim protectors as a full set. Wrap/PPF damage requires full replacement cost and lost rental days.
- In case of any mechanical issue, the Hirer must stop the car immediately and inform the Owner.
- The Hirer is responsible for any complaints, fines or actions from official authorities regarding the car during the rental period. In case of vehicle impound, the Hirer shall release the car at their own expense and pay all related fines, fees, damages and daily rental charges until the car is returned to the Owner.
- The Hirer must return the car and all accessories to the Owner’s staff in the same condition as at the time of delivery. If the car is not returned to the Owner’s staff, the Hirer shall bear all transportation charges and any associated traffic fines.
- The condition of the vehicle shall be recorded by a detailed 360° video at the time of delivery and shared with the Hirer via WhatsApp or other agreed method. Upon return, any damages shall be documented on video. Both parties acknowledge such recordings as evidence of the vehicle’s condition.
- Delivery and collection within Dubai is free of charge. Delivery to/from Sharjah is AED 150 per trip, Abu Dhabi and other Emirates AED 200 per trip.
- Two Bros Car Rental is not liable for any loss of property, fire or public property damage caused by the Hirer’s negligence.
- Two Bros Car Rental is not liable for any personal belongings left in the vehicle during or after the rental period.
B. Obligations of the Owner
- The Owner shall deliver the car in good condition and has the right to charge the Hirer for all traffic violations, fines and fees.
- The Owner may remotely immobilize the car or terminate this Agreement and repossess the vehicle at any time in case of payment default, disputes or breach of terms — or at the Owner’s sole discretion. This Agreement remains valid until the car is returned to Two Bros Car Rental.
- The Owner reserves the right to take legal action against the Hirer for any breach of this Agreement.
C. Jurisdiction and Applicable Law
This Agreement is governed by the laws of the UAE. All communications between the Parties via WhatsApp or other messaging platforms shall be considered valid legal evidence in any proceedings. In case of any dispute, the Parties shall first attempt to resolve it through negotiation within 14 days. If unresolved, the Courts of Dubai shall have exclusive jurisdiction over any disputes arising from this Agreement.
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